Librería Portfolio

Features

Provides a framework for re-purposing the existing implementations of ES in the enterprise, targeted at business as well as technology managers
Sharpens focus on the outstanding decisive and differentiating dimensions of various domains within the enterprise (like marketing, production, and accounts) that enhance enterprise intelligence
Explains the context and processes in the respective domains addressed by the various categories of ES such as ERP, CRM, SCM, PLM, BPM, and BI
Highlights the change-enabling aspects of ES, especially business processes through BPM
Includes in the appendix an overview of the SAP Business Suite as a practical example
Summary

Enhancing Enterprise Intelligence: Leveraging ERP, CRM, SCM, PLM, BPM, and BI takes a fresh look at the benefits of enterprise systems (ES), focusing on the fact that ES collectively contribute to enhancing the intelligence quotient of an enterprise. The book provides an overview of the characteristic domains (i.e., business functions, processes, and activities) addressed by the various categories of ES, namely, ERP, CRM, SCM, PLM, BPM, and BI.

The book begins with an overview of agile enterprises and dimensions of intelligent enterprises. The middle chapters detail CRM's decisive concept of customer centricity, SCM´s differentiating concept of customer responsiveness, and PLM´s stupendous transformative potential for renewing the enterprise along with the establishment of a collaborative enterprise with BPM and enterprise BPM methodology.

The latter chapters deal with the realization of an informed enterprise with BI coupled with the novel concept of decision patterns. The author highlights the fact that any end-user application's effectiveness and performance can be enhanced by transforming it from a bare transaction to one clothed by a surrounding context formed from an aggregate of all relevant past decision patterns. The final chapter examines various aspects relating to a successful ES implementation project, and the appendix provides an overview of the SAP Business Suite to give you a practical context to the discussions presented in the book.



Table of Contents

Intelligent Enterprises
Agile Enterprises
Operating Strategy
Enterprise-Wide Continuous Improvement Programs
Time-Based Competition
Enhancing Enterprise Intelligence
Summary

Enterprise Systems
Evolution of ES
Extended Enterprise Systems
ES Packages
Valuing the ES-Based Enterprise
Balance Scorecard
Summary

Integrated Enterprise with ERP
Concept of Enterprise Resources Planning
Enterprise Resources Planning
Characteristics of ERP
Advantages of ERP
Enterprise Knowledge as the New Capital
ERP as the New Enterprise Architecture
Enterprise Business Processes
Enterprise Application Integration
Service-Oriented Architecture
Summary

Customer-Centric Enterprise with CRM
The Concept of Customer Relationship Management
Customer Centricity
Compelling Customer Experiences
Customer Loyalty
Customer Relationships
Customer Life Cycle
Customer Value Management
Summary

Customer-Responsive Enterprise with SCM
Concept of Supply-Chain Management
Supply-Chain Management Framework
Customer Responsiveness
Summary

Renewing Enterprise with PLM
Concept of Product Lifecycle Management
Product Lifecycle Management
Components of PLM
Advantages of Using PLM
Porter's (1980) Framework of Generic Strategies
Product Life Cycle
Customization and Standardization
Summary

Collaborative Enterprise with BPM
Process-Oriented Enterprise
Concept of Business Process Management
Business Process Management
Enterprise BPM Methodology
Business Process Reengineering
Management by Collaboration
Business Processes with SOA
Summary

Informed Enterprise with BI
Concept of Business Intelligence (BI)
Business Intelligence (BI)
Benefits of BI
Technologies of BI
Applications of BI
Context-Aware Applications
Domain-Specific Decision Patterns
Summary

Implementing Enterprise Systems
Mission and Objectives of the ES Project
Guiding Principles for ES Best Practices
Project Initiation and Planning
Critical Success Factors
Implementation Strategy
ES Implementation Project Bill of Resources
Implementation Environment
Implementation Methodology
Project Management
ES Implementation
ES Support
ES Deployment
Why Some ES Implementations May Sometimes Be Less Than Successful
Summary

Epilogue: Enterprise Performance Intelligence

Appendix: SAP Business Suite

References