Librería Portfolio

Features

Demonstrates the value of integrating strategic, operational, and performance management in enabling accountability for results to achieve organizational excellence
Provides a results-driven performance measurement and accountability framework that is based on a specific set of strategic management, IT operational management, and performance management components
Serves as a performance management reference for managers (IT and business), enterprise architects (IT and business), and executive managers (IT and business) involved in making evidence-based performance management decisions
Addresses real-world issues in performance management that have caused stressful situations to managers and executives (business and IT) and develops recommended solutions using real-world scenarios
Shows how to improve communications and enable integration, accountability, and effective change management
Provides an Information Technology (IT) performance management framework that aligns strategic directives with operational execution using practical integrated IT performance measurement dashboards in managing, measuring, and monitoring the delivery of IT services. This IT framework provides the ability for evidence-based performance management decision-making using predictive performance analytics instead of decision-making using guesses, self-serving twisted logic, intuition, and emotional logic
Includes extensive ´study testing questions´ and ´questions to think about´ after each chapter. This provides readers with a sound understanding of IT performance management that focuses on accountability for results-outputs and outcomes, transparency, integration, and transformational change


Summary

If you are in search of real-world practical scenarios of IT performance management practices, with a desire to obtain examples of strategic directives, accountabilities, outcomes, and performance measures for managing IT services, with an interest toward how performance management integrates with strategic and operational management, then Integrated IT Performance Management is the perfect book for you.

Unlike theoretical books that focus on human resources performance management, this book presents a compilation of the author's extensive IT management, performance management, project management, enterprise architecture, and applications development knowledge and skills, and industry experiences gained over more than 35 years as an IT professional in the private, public, and academic sectors in Canada and the United States.

It provides an Integrated IT Performance Management Framework (IPMF-IT)T that integrates strategic, IT operational, and performance management components based on a results-driven performance measurement and accountability framework. It also demonstrates the applicability of this framework within the context of the entire IT services delivery life cycle, using a model-centric approach. A unique and innovative aspect of this model is the alignment of outcome measures with output measures, which focuses on the effectiveness and efficiencies of output measures to the management, measurement, and delivery of IT services, using integrated IT performance measurement dashboards.



Table of Contents

Introduction to Integrated IT Performance Management
Introduction
Performance Problems: Management of IT Services
The Increasing Demand for Performance Integration
Role of Executive Management
A Real-World Problem Scenario: Measuring Major IT Program
A Real-World Solution Scenario: Measuring Major IT Program
Real-World Problem Scenario: Measuring IT Delivery Services
Real-World Solution Scenarios: Measuring IT Delivery Services
Gaining Acceptance for Performance Integration
Summary
Endnotes: Key Performance Management Terms
Questions to Think about: Performance Perspectives
Chapter Testing Questions
Recommended Readings

Integrated IT Performance Management Framework
Introduction
Performance Management Organizational Structure
Performance Organizational Structure: Rationale
Strategic Management
Performance Management
IT Operational Management
Performance Delivery Manager Key Accountabilities
Applying Integrated Framework to Other Disciplines
Alternate Project-Based Organizational Structure
Summary
Endnotes: Key Performance Management Terms
Questions to Think about: Management Perspectives
Chapter Testing Questions
Recommended Readings

Strategic Management Model
Strategic Management
IT Goal Statement
IT Strategic Framework
IT Strategic Directives
IT Policy Framework
IT Governance Framework
IT Value-Based Performance Measurement
Summary
Endnotes: Key Performance Management Terms
Questions to Think about: Management Perspectives
Chapter Testing Questions
Recommended Readings

Performance Management Model
Performance Management
IT SDLC Performance Model
IT Performance Management Delivery Processes
Performance Measurement Office
Summary
Endnotes: Key Performance Management Terms
Questions to Think about: Management Perspectives
Chapter Testing Questions
Recommended Readings

Information Technology Operational Management Model
Information Technology Operational Management
Financial Accountability
Human Resource Accountability
Operational Process Accountability
Project Management Accountability
Applications Management Accountability
Technology Operations Accountability
Summary
Endnotes: Key Project Management Terms
Questions to Think about: Management Perspectives
Chapter Testing Questions
Recommended Readings

Integrated IT Service Delivery Life Cycle Performance Model
Introduction
IT Executive Leadership Services (ELS)
Planning and Administration Services (PAS)
Enterprise Architecture Services (EAS)
Project Portfolio Management (PPM)
Applications Management Services (AMS)
Technology Management Services (TOS)
Summary
Endnotes: Key Performance Management Terms
Questions to Think about: Management Perspectives
Chapter Testing Questions
Recommended Readings

Aligning IPMF-IT Framework with Industry Best Practices
Introduction
IPMF-IT Integration with Industry Best Practices
Strategic Management Integration
Performance Management Integration
IT Operational Management Integration
Performance Measurement Office Integration
Summary
Endnotes: Key Performance Management Terms
Questions to Think about: Management Perspectives
Chapter Testing Questions
Recommended Readings

Appendices:
Integrated IT Performance Measurement Dashboard-Executive Leadership Services (ELS)
Integrated IT Performance Measurement Dashboard-Planning and Administration Services
Integrated IT Performance Measurement Dashboard-Enterprise Architecture Services
Integrated IT Performance Measurement Dashboard-Project Portfolio Management (PPM)
Integrated IT Performance Measurement Dashboard-Applications Management Services
Integrated IT Performance Measurement Dashboard-Technology Operations Se