Librería Portfolio

Is your organization rapidly accumulating more information than you know how to manage? This updated edition of Enterprise Search helps you create an enterprise search solution based on more than just technology. Author Martin White shows you how to plan and implement a managed search environment that meets the needs of your business and your employees. You´ll learn why it's absolutely vital to have a dedicated staff manage your search technology and support your users.

New material for this second edition includes material on SharePoint 2013 search, managing open source search development, website search, designing the search user, and assessing search performance. Chapters now include a Further Reading section for computer science and information science students.

Topics include:

10 critical success factors to assess organizational search maturity
Essential skills needed to support a successful search application
How to specify and manage open source search development
How to manage SharePoint 2013 search
Methods to assess the business impact of search
Best practices in user interface design
The importance of search for websites
What to include in a search strategy



Chapter 1Searching, Finding, Deciding
Every Day Is a Decision Day
Information as a Corporate Asset
Information Quality
Information: Important and Yet Invisible!
Enterprise Search
Search and "Information Retrievalö
A Short History of Information Retrieval
A Short History of Search
Search Is a Dialog
Search Must Be Managed
Why Search Is Important
Summary
Further Reading
Chapter 2Benefits and Challenges
A Day at the Office
Recall, Precision, and Relevance
Why Can't Our Search Be Like Google?
Web Search Gives You Options
Information Quality
Search Maturity
Summary
Further Reading
Chapter 3Search Technology
Content Gathering
Connectors
Document Filters and Language Identification
Parsing and Tokenizing
Stop Words
Stemming and Lemmatization
Dates
Phrases
Processing Pipeline
Building and Managing the Index
Security and Access Control Lists
Entity Extraction
Graph Search
IDOL and Decisiv
Summary
Further Reading
Chapter 4Query and Results Management
Query Management
Exploratory Search
Spellchecking
Retrieval Models
Parametric Search
Filters and Facets
Ranking
Summarization
Document Thumbnails
Query Auto-Completion
Federated Search
Summary
Further Reading
Chapter 5The Business of Search
The Acquisition Frenzy
Independent Search Vendors
The Future of Commercial Search
Open Source Search Software
Intranet Search
Search Appliances
Microsoft SharePoint
Product Roadmaps
The Future of "Keywordö Search
Specialized Search Components
Cloud-Based Search
OEM Applications
Systems Integrators
Summary
Further Reading
Chapter 6Open Source Search
The Rise of Open Source Search
The Current Situation
The Open Source Search Ecosystem
The Open Source Community
Solr or Elasticsearch?
Developing an Open Source Search Strategy
Developer Evaluation
Project Management
Post-Implementation Support
Hadoop
Summary
Further Reading
Chapter 7SharePoint Search
A Short History of SharePoint Search
Search in SharePoint 2010
SharePoint 2013 Search
Installation, Administration, and Maintenance
Crawl Management
Analytics Management
Working with Metadata
Working with Queries
UI Customizations
Managed Navigation
Search Governance
Search Support Team
The Challenges of SP2013
Migration from SharePoint 2010
Future Directions in SharePoint Search
Summary
Further Reading
Chapter 8Search Governance
Who Should Own Search?
Search Manager
Search Technology Manager
Search Analytics Manager
Search Information Specialist
Search User Support Manager
Search Help Desk
Team Skills and Training
Search Liaison Specialists
Supporting Global Enterprise Search
Search Center of Excellence
Managing a Virtual SCE
SCE Case Study
Security and Compliance
Training and Support
Establishing Good Communications
Summary
Further Reading
Chapter 9Making a Business Case
Return on Investment
Invest in Skills Before Software
Stakeholder Analysis
Business Impact
Search Owner
Content
Summary
Further Reading
Chapter 10Defining User Requirements
Why User Requirements Are Important
Information-Seeking Models
Spreading the Message
User Requirements and User Satisfaction
Establishing Use Cases
Writing the User Requirements Report
Summary
Further Reading
Chapter 11Searching for People and Expertise
Name Search
Name Matching Technologies
Job Titles, Roles, and Responsibilities
One Box or Two?
Evaluating People Search
Expertise Search
Summary
Futher Reading
Chapter 12Search User Interface Design
Supporting a Dialogue
Testing Out Dialogues
Usability Testing
Accessibility
Search Box
The First Response
Result Review Speed
Titles
Result Metadata
Summarization
Facets and Filters
Best Bets
SYOS and FYOR
Summary
Further Reading
Chapter 13Specification and Selection
How Much Will It Cost?
The Project Team
RACI Responsibility Matrix
Specification Project Team
Selection Project Team
Installation Project Team
The Global Dimension
Risk Management
Project Schedule
Writing the Specification
Building the Vendor Short List
Using a Consultant
Using an Implementation Partner
Open Source Software Procurement
The Best of Both Worlds?
Proof of Concept
Contract Negotiation
Summary
Further Reading
Chapter 14Installation and Implementation
Project Management
Customer Responsibilities
Implementation Schedule
Minimum Viable Search
Knowledge Transfer
The Show Stoppers
Get Indexing!
User Interface Design
Usability and Accessibility Testing
Disaster Recovery Tests
Help Desk
Metadata Management
Communications Plan
Migration and Search Implementation
Summary
Chapter 15Search Evaluation
The Five Components of Search Evaluation
Technical Performance
Query Performance
Usability and Accessibility Tests
Search Satisfaction
Business Impact
Search Evaluation Planning
Summary
Further Reading
Chapter 16Website Search
First Impressions Count
Personas and Use Cases
Integrating Search into the Design Process
Technology Options
Advanced Search
Mobile Search
Search Your Own Site
Search Support
Fit for Purpose
Summary
Further Reading
Chapter 17eDiscovery
Email Discovery
Predictive Coding
The Business of eDiscovery
Summary
Further Reading
Chapter 18Text and Content Analytics
Text Analytics Applications
Integrating Big Data, Search, and Content Analytics
Sentiment Analysis
Taking a Strategic Perspective
Summary
Further Reading
Chapter 19The Next Five Years
Collaborative Information Seeking
Mobile Search
Search + eDiscovery + Text Analytics
The Cost Model for Open Source Search
Advances in Information Retrieval
Cross-Lingual Search
Multistage User Interfaces
Federated Search
Search-Based Applications
It's All in the Mind
Appendix Search Strategy
Appendix Critical Success Factors
Appe