Librería Portfolio

Features

Become an IT professional known for business savvy and technical acumen
Run meetings productively with effective presentation and writing skills
Create positive customer interactions with effective communications skills
Lead IT teams and manage IT projects successfully
Use the book's many templates and checklists on the job
Summary

Written for those starting a career in IT or whose career is well advanced, this career guide shows how to blaze a path to success through the jungle of modern IT. With a career spanning five decades, the author shares lessons he learned the hard way so readers do not have to learn them the hard way.

By emphasizing the importance of business processes and applications to IT, this book explains how to understand the value and positioning of hardware and software technology in order to make appropriate decisions. It addresses the importance of IT architecture and the roles service and systems management play. It also explains service level agreements (SLAs) and provides sample SLAs.

Readers learn how to conduct IT assessments using SWOT (strengths, weaknesses, opportunities, and threats) analysis. It also shows how to use root-cause analysis (RCA) to detect the sources of failure and poor performance. An overview of risk management and the steps involved in developing a business continuity plan are also included.

The book looks at all facets of an IT professional's career. It explains how to build an IT team and examines the roles and responsibilities within the team. It shows how to provide professional customer care to IT clients. Business executives recognize the importance of IT, and this book shows technology professionals how to thrive in the business world. It covers:

Making effective presentations
Report and proposal writing
Negotiating and persuasion skills
Running productive meetings
Time and stress management
The book also discusses such important career skills as listening, continual and incremental learning, and communicating at all levels.

From its templates and checklists to its comprehensive and holistic view of a successful IT career, this book is an indispensable guide for every professional working in IT today and tomorrow.



Table of Contents

On Your Marks
Making What in IT?
Reasons for Your IT Career
Pick Your Spot
Computer Science World
Hot Topics
Preamble
IT in a Nutshell
IT Components
IT End-to-End
IT Project Cycle
IT Process Cycle
IT Quanti?cation
IT in My Time
The Future and You
Conclusion

Personal Skills and People Watching
Who Pays Your Salary?
Dealing with Customers
Time Management
Clean Desk
Body Language
Some Basic Rules of Behavior
Stress Management
Well-Being at Work
Learning Skills
Meetings
Communications Skills
Writing Reports, Tenders, or Proposals
Presentation Skills
Listening Skills
In?uencing People
Team Building
Spotting Phonies
Problem Solving
Mapping Your Future

Technical and Management Skills
IT Control
Technical Horizon
General IT World
IT Architecture
Service and Systems Management
Systems
Processors
Networks
Storage
Elementary Math Skills

The IT Universe Today
Chapter Components
Type : Eternal Knowledge
Type : Evolving Knowledge
IT Abstraction
The Physical Universe
Graphics
The Logical (Abstract) Universe
Virtualization
Virtualized/Abstracted Environments
Other IT Concepts
Clouds
Data Topics
Systems and Service Management
Malware
Network Protocols
DevOps and Continuous Delivery
Data Centers and Environment
Performance Benchmarks
Information Sources
IT ´Standards´ Bodies

Roles and Responsibilities
The IT Role
The Role of an IT Architect
Rules for Everyone

Fun, Mottoes, and Gaffes
Instructive Incidents
Amusing Incidents
Face to Face
Useful Sayings
Banal Sayings
How to Treat People
Hints for Managers

Final Thoughts

Appendices

Glossary

Index