Librería Portfolio

Organizations need to constantly innovate and improve products and services to maintain a strong competitive position in the market place. The vehicle used by organizations for such constant reinvention is a business transformation program. This book illustrates a tested program management roadmap along with the supporting comprehensive frameworks to successfully execute business transformation programs, formulated strategies, and strategic initiatives. It outlines the steps to successfully transform any business and deliver tangible business outcomes.

This breakthrough work establishes the linkage between strategy formulation and strategy execution through the program management discipline. It depicts how program management integrates strategy, people, process, technology, structure, and measurement on cross-functional initiatives. The author details the processes, techniques, and tools that a program management team can customize and easily implement on any type of strategic initiative within the private or public sector environment to deliver and sustain the expected business outcomes and benefits.

This book discusses the ten mandatory steps (or roadmap) needed to lead complex, business transformation programs to success. It showcases program management best practices and lessons learned though real-world case studies spanning different industry sectors and functional domains. Transforming Business with Program Management will equip executives, general managers, and program managers with the core skills necessary to effectively plan and implement business transformation strategies that drive sweeping business change and innovation.



Executive Overview

Book Overview

Road Map to Make a Business Transformation Program Successful

Competitive Advantage and Program Management Framework

Key Techniques to Facilitate Successful Business Transformation

Chapter Synopses (Chapters 2-12)

Transformation Program Management Closes the Business Outcome Gap

Transformation Program Realizes Business Benefits

Clarification on Benefits Realization Terminology

Business Transformation and Program Management Life Cycle

Summary

References

Success Starts Upfront: Describe the Problem Accurately

Program Management Operating Model

Program Management Tool Kit

Environment Scanning Technique

Description of Business Problem

Voice of Customer Technique

Definition of Business Outcome

Definition of Benefits Realization

Program Charter

Case Study: Software Licensing Transformation Program

Summary

References

Articulate the Program Vision and Objectives

Formulation of Business Strategy

Business Transformation Drivers

Implementation of Business Strategy

Comparing the Program Management Life Cycle to the PMI Standard for Program Management

Strategic Alignment Technique

Business Performance Calibration Technique

Strategic Imperatives Architect Programs

Benefits Realization Strategy

Benefits Realization Life Cycle

Case Study: Transformation Program to Redesign Process and Technology

Summary

References

Secure Cross Functional Executive Sponsorship

Sponsorship of Business Transformation Program

Multilevel Program Sponsorship Model

Program Value Justification Technique

Upward Management of Program Sponsors

Sponsorship of Program Outcome Delivery and Benefits Realization

Case Study: Program to Transform Procurement Function via Outsourcing

Summary

References

Develop and Implement a Governance Model

Governance Modeling Technique

Program Communication and Escalation Protocol

Program Governance: Bodies, Responsibilities, and Rhythm

Program Accountability

Governance Policy Design Technique

Program Governance

Governance of Benefits Realization

Case Study: Transformation Program for Postmerger Integration

Summary

References

Define Success, Outcomes, and Key Value Indicators

Performance Improvement Measurement Technique

Positioning Transformation Program to Deliver Business Outcomes

Business Outcome Modeling Technique

Case Study: Selection Program for Enterprise System

Summary

References

Invest in Planning and Creating an Integrated Approach

Program Architecture Technique

Program Architecture Drives Program Management Life Cycle

Organization Change Management Technique

Organization Change Readiness

Transformation Program Planning Technique

Benefits Realization Planning

Case Study: Business Transformation Program to Launch a New Product

Summary

References

Drive Strong Partnership and Stakeholder Engagement

Stakeholder Expectation Management Technique

Stakeholder Assessment

Stakeholder Engagement Strategy

Stakeholder Engagement: Planning, Executing, and Monitoring

Stakeholder Engagement through Communications Vehicle

Stakeholder Engagement through Training Vehicle

Stakeholder Engagement Through Coaching Vehicle

Business Outcome Delivery Enabler

Case Study: Transformation of Policy Servicing Function at Enterprise Level

Summary

References

Provide Leadership Across All Levels

Multilevel Program Leadership Model

Multidimensional Program Leadership Model

Program Leadership and Risk Mitigation

Transformation Program Leadership

Leadership of Program Management Processes

Program Leadership vs. Program Management

Balancing Program Leadership and Program Management

Program Leadership through Office of Business Transformation

Drivers for the Office of Business Transformation

Significance of Leadership in Program Communications

Benefits Realization Leadership

Case Study: Business Transformation Initiative on Privacy and Compliance

Summary

References

Monitor Aggressively and Have Contingencies

Monitoring Status of Transformation Program

Program Monitoring: Key Criteria

Transformation Program Status Dashboard

Tracking and Reporting Project Performance

Monitoring Transformation Program

Enabling Continuous Improvement

Contingency Strategy and Contingency Planning

Monitoring Benefits Realization

Case Study: Program to Manage Transformation of Business Processes

Summary

References

Create and Implement an Operations Transition Plan

Operations Transition Framework

Transition Model Development

Training the Operations Team

Transition Model Execution

Value Enhancement Analysis Technique

Transition Model Operationalization

Walk-Through Technique

Leading Lessons Learned from Walk-Throughs

Business Outcome Delivery and Sustainment

Case Study: Strategic Initiative to Get and Stay Compliant with Government Regulations

Summary

References

Executive Summary

Road Map for Transformation (or Strategic Initiative) Success

Summaries of Chapters 2-11

Revisitation of Main Points

Key Takeaways on Program Management

Conclusion

References

Vocabulary