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CCNA Collaboration CIVND 210-065 Official Cert Guide from Cisco Press enables you to succeed on the exam the first time and is the only self-study resource approved by Cisco. Expert Cisco Collaboration engineers Brian Morgan and Jason Ball share preparation hints and test-taking tips, helping you identify areas of weakness and improve both your conceptual knowledge and hands-on skills.

This complete, official study package includes
A test-preparation routine proven to help you pass the exam
"Do I Know This Already?ö quizzes, which enable you to decide how much time you need to spend on each section
Chapter-ending exercises, which help you drill on key concepts you must know thoroughly
The powerful Pearson IT Certification Practice Test software, complete with hundreds of well-reviewed, exam-realistic questions, customization options, and detailed performance reports
A final preparation chapter, which guides you through tools and resources to help you craft your review and test-taking strategies
Study plan suggestions and templates to help you organize and optimize your study time
Well regarded for its level of detail, study plans, assessment features, challenging review questions and exercises, this official study guide helps you master the concepts and techniques that ensure your exam success. CCNA Collaboration CIVND 201-065 Official Cert Guide is part of a recommended learning path from Cisco that includes simulation and hands-on training from authorized Cisco Learning Partners and self-study products from Cisco Press. To find out more about instructor-led training, e-learning, and hands-on instruction offered by authorized Cisco Learning Partners worldwide, please visit

The official study guide helps you master topics on the CCNA Collaboration CIVND 210-065 exam, including the following:

Cisco Collaboration components and architecture
Cisco Digital Media Suite, Digital Signs, Cisco Cast, and Show and Share
Cisco video surveillance components and architectures
Cisco IP Phones, desktop units, and Cisco Jabber
Cisco TelePresence endpoint portfolio
Cisco Edge Architecture including Expressway
Multipoint, multisite, and multiway video conferencing features
Cisco TelePresence MCU hardware and server family
Cisco TelePresence management
Cisco WebEx solutions
The CD-ROM contains more than 140 practice questions for the exam, memory table exercises and answer keys, and a study planner tool.

Includes Exclusive Offer for 70% Off Premium Edition eBook and Practice Test

Pearson IT Certification Practice Test minimum system requirements:

Windows 10, Windows 8.1, Windows 7, or Vista (SP2), Microsoft .NET Framework 4.5 Client; Pentium-class 1 GHz processor (or equivalent); 512 MB RAM; 650 MB disk space plus 50 MB for each downloaded practice exam; access to the Internet to register and download exam databases

This volume is part of the Official Cert Guide series from Cisco Press. Books in this series provide officially developed exam preparation materials that offer assessment, review, and practice to help Cisco Career Certification candidates identify weaknesses, concentrate their study efforts, and enhance their confidence as exam day nears.

Register your product at for convenient access to downloads, updates, and corrections as they become available.

Introduction xviii

Part I Cisco Business Video Solutions

Chapter 1 Introduction to Video Communications 3
"Do I Know This Already?ö Quiz 3
Foundation Topics 5
Video Use Cases 5
Video as an Extension of Telephony 5
Video Meetings and Conferences 6
Extending Video Communications to Teleworkers 6
Video Contact Center 7
Business-to-Business Video 7
Architectural Overview 8
Call Control 9
Endpoints 10
Conferencing 10
Collaboration Edge 11
Applications 12
Summary 13
Exam Preparation Tasks 13

Chapter 2 Cisco Digital Media and Content Delivery 15
"Do I Know This Already?ö Quiz 15
Foundation Topics 18
Legacy Digital Media Architecture 18
Streaming Video 19
Content Portals 20
Cisco Digital Media Suite 21
DMS Components 22
Cisco TCS 22
Cisco Digital Media Manager 23
Cisco Multimedia Experience Engine 25
Digital Media Players 28
Cisco Digital Signs 29
Cisco Cast 30
Cisco Show and Share 31
Capture Transform Share 32
Enterprise Content Delivery System 33
Exam Preparation Tasks 34

Review All Key Topics 34
Complete the Tables and Lists from Memory 34
Define Key Terms 35

Chapter 3 Cisco Video Surveillance 37
"Do I Know This Already?ö Quiz 37
Foundation Topics 40
Legacy CCTV Video-Surveillance Architecture Evolution 40
Cisco Physical Security Solution 42
Cisco Video-Surveillance Components 43
Input and Output Devices 43
Management 45
Storage 46
Interactive View 47
Summary 50
Exam Preparation Tasks 51
Review All Key Topics 51
Complete the Tables and Lists from Memory 51
Define Key Terms 51

Chapter 4 Cisco Collaboration Overview 53
"Do I Know This Already?ö Quiz 54
Foundation Topics 56
Legacy Videoconferencing 56
Early Transport 56
IP to the Rescue 57
Early Call Control 59
Introducing Cisco Collaboration Solutions 61
Unified Communications 62
Customer Collaboration 62
Conferencing 63
Collaboration Endpoints 64
Cisco Collaboration Architecture 65
Call Control 66
Signaling 67
CAC 67
Unified Dial Plan 68
VCS and Cisco Expressway 68
Endpoints 71
Gateways 72
Media Services 73
Scheduling and Management 75
Exam Preparation Tasks 76
Review All Key Topics 76
Define Key Terms 77

Part II Cisco IP Phones, Collaboration Endpoints, and Software Clients

Chapter 5 Cisco IP Phones, Desk Endpoints, and Jabber Overview 79
"Do I Know This Already?ö Quiz 79
Foundation Topics 82
Cisco IP Phone Portfolio 82
Cisco 3900 Series Phones 82
Cisco 7800 Series Phones 84
Cisco 7900 Series Phones 85
7925G/7925G-EX/7926 IP Phones 86
7942G/7962G IP Phones 88
7945G/7965G/7975G IP Phones 92
Cisco 8800 Series Phones 95
Cisco 8811 IP Phone 96
Cisco 8831 IP Phone 97
Cisco 8841/8851/8861 IP Phones 97
Cisco 8845/8865 IP Phones 101
Cisco 8900 Series Phones 105
Cisco 8945 IP Phone 105
Cisco 8961 IP Phone 106
Cisco 9900 Series Phones 109
Cisco 9951 IP Phone 109
Cisco 9971 IP Phone 110

Cisco Collaboration Desktop Endpoints 112
Cisco EX60 112
Cisco EX90 114
Cisco DX650 116
Cisco Jabber Software Clients 118
Cisco Jabber for Desktop 118
Cisco Jabber for Tablet 120
Cisco Jabber for Smartphone 121
Exam Preparation Tasks 123
Review All Key Topics 123
Define Key Terms 123

Chapter 6 Configuring Cisco Unified IP Phones and Cisco Jabber 125
"Do I Know This Already?ö Quiz 125
Foundation Topics 130
Cisco Collaboration Endpoint Protocol Overview 130
Cisco IP Phone Configuration 132
Auto-Registration 133
Manual Configuration 134
Cisco IP Phone Registration Process 137
Cisco Jabber Configuration 140
Cisco Jabber Installation and Registr