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Designing User Experience presents a comprehensive introduction to the practical issue of creating interactive systems, services and products from a human-centred perspective. It develops the principles and methods of human-computer interaction (HCI) and Interaction Design (ID) to deal with the design of twenty-first-century computing and the demands for improved user experience (UX). It brings together the key theoretical foundations of human experiences when people interact with and through technologies. It explores UX in a wide variety of environments and contexts.
Part I: The essentials of designing user experience
1 An introduction to user experience
2 PACT: a framework for UX
3 The process of UX design
4 Cross Channel UX?
5 Usability
6 Experience design
Part II: Techniques for designing interactive systems
7 Understanding
8 Envisionment
9 Design
10 Evaluation
11 Task analysis
12 Visual interface design
13 Multimodal interface design
Part III: Contexts for designing interactive systems
14 Designing apps and websites
15 Social media
16 Collaborative environments
17 Agents and avatars
18 Ubiquitous computing
19 Mobile computing
20 Wearable computing
PART IV: Foundations of UX design
21 Memory and attention
22 Affect
23 Cognition and action
24 Social interaction
25 Perception and navigation