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´Just-in-time´, ´total quality management´, ´lean manufacturing´,´call centres´, ´team work´, ´empowerment´ - most people inbusiness have heard these buzz words, often offered as a panacea toall profit ills. So why don´t they always work? Can you combinethem anyhow? If not, why not?

The New Workplace Handbook is a comprehensive guide to theevidence available on how modern working practices and technologyaffect the people in organizations. Within a broad psychologicalframework, leading experts examine how people work, theirexperience of work, the impact on productivity and performance andthe human resource implications. Guidance is offered on a range ofdifferent methods, tools and practices that can be used to guidethe design and implementation of modern working practices to ensurethat pitfalls are avoided and the best possible results areobtained from new initiatives.

Indispensable for consultants, this Handbook will also be usefulfor students and scholars in the psychology of business, humanresource professionals and anyone involved in the management of newworking practices.




Table of contents
List of Figures.

List of Tables.

About the Editors.

List of Contributors.

Preface.

Part I: Introduction.

The New Workplace: An Introduction (David Holman & StephenWood).

Part II: Modern Working Practices in The Workplace.

Workers Under Lean Manufacturing (Rick Delbridge).

The Human Side of Total Quality Management (Richard Cooney &Amrik Sohal

Advanced Manufacturing Technology (Bradley Chase & WaldemarKarwowski).

Supply Chain Partnering (Maire Kerrin & BelenIcasati-Johanson).

Team Working (John Cordery).

Call Centres (David Holman).

Knowledge Management (Harry Scarbrough).

Employee Involvement: Utilization, Impacts and Future Prospects(George S. Benson & Edward E. Lawler III).

Promoting a Pro-active and Innovative Workforce for the NewWorkplace (Kerry L. Unsworth & Sharon K. Parker).

Teleworking and Virtual Organisations (David Lamond, Kevin Daniels& Peter Standen).

Performance Management Practices and Motivation (Robert D.Pritchard & Stephanie C. Payne).

E-business: Future prospects? (Chris Clegg, Belen Icasati-Johanson& Stuart Bennett).

Part III: Organisational Performance and Productivity.

Organisational Performance and Manufacturing Practices (StephenWood).

Organisational Performance in Services (Rosemary Batt &Virginia Doellgast).

The Human Resource -
Firm Performance Relationship: Methodological and TheoreticalChallenges (Patrick M. Wright & Timothy M. Gardner).

Part IV: Tools and Methods for Design and Evaluation.

Tools and Methods to Support the Design and Implementation of NewWork Systems (Enid Mumford & Carolyn Axtell).

Examining New Technologies and New Ways of Working: Methods forDesigning Evaluation Studies (Sabine Sonnentag).

Part V: Reflection and Critique.

The Future of Work? (Paul Sparrow).

Any nearer a ´better´ approach? A critical view (Karen Legge).

Conclusion: Practical, Theoretical and MethodologicalConsiderations (David Holman, Toby Wall & Ann Howard).

Author Index.

Subject Index.