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Now fully updated for the new Cisco CAPPS 300-085 exam, Implementing Cisco Collaboration Applications (CAPPS) Foundation Learning Guide is your Cisco® authorized learning tool for CCNP® Collaboration preparation. Part of the Cisco Press Foundation Learning Series, it teaches advanced skills for designing, deploying, configuring, and troubleshooting Cisco Collaboration and Unified Communications applications, devices, and networks.

Author Chris Olsen shows how to effectively use Cisco Unity Connection, Cisco Unity Express, Cisco Instant Message and Presence, Cisco TelePresence Video Communication Server, and Cisco TelePresence Management Suite in production environments.

He begins by introducing the server platforms and overlays that are the basis for all Cisco Unity Connection design and integration. Next, he presents in-depth coverage of a wide range of essential tasks-from user configuration to voicemail redundancy, configuring Cisco Jabber Mobile, to provisioning Cisco Prime Collaboration.

Each chapter opens with a list of topics that clearly identifies its focus. Each chapter ends with a summary of key concepts for quick study, as well as review questions to assess and reinforce your understanding. Throughout, configuration examples and sample verification outputs illustrate critical issues in network operation and troubleshooting.

Whether you are preparing for the CCNP Collaboration certification exams or you are just interested in learning about how to deploy and operate Cisco collaboration applications, you will find this book to be an invaluable resource.

Shows how to integrate Cisco Unity Connection with Cisco Unified Communications Manager or other PBXs
Covers configuring Cisco Unity Connection users, templates, service classes, distribution lists, security, LDAP, dial plans, and call management
Walks through Unified Messaging single Inbox configuration
Shows how to design, integrate, and configure feature-rich branch office messaging solutions with Cisco Unity Express
Explains Cisco Unified IM and Presence components, design, integration, deployment, and feature configuration
Covers Cisco Jabber and Cisco Jabber Mobile configuration
Guides you through deploying Cisco Collaboration Systems Applications with Cisco Prime Collaboration
Introduces Cisco TelePresence Management Suite (Cisco TMS) capabilities and scheduling options
This book is in the Foundation Learning Guide Series. These guides are developed together with Cisco® as the only authorized, self-paced learning tools that help networking professionals build their understanding of networking concepts and prepare for Cisco certification exams.



Introduction xxii

Chapter 1 Designing and Deploying Cisco Unity Connection 1

Physical Server Choices for Cisco Collaboration System Applications 2

VMware vSphere ESXi Virtualization 3

Physical and Virtual Architecture Comparison 3

Virtual Machine Encapsulation and Files 4

Typical Versus Custom Virtual Machine Creation 5

OVA Template for Cisco Unity Connection 7

Resizing Virtual Machine Resources 8

Shares and Reservations 9

Virtual Switch and NIC Teaming 11

NIC Teaming 12

Storage Overview 13

Sizing and Scaling Cisco Unity Connection Servers 14

Active-Active, High-Availability Deployment 16

Cisco Unity Connection Deployment Options 17

Single-Site Deployment 17

Centralized Multisite Deployment 18

Decentralized Multisite Deployment 19

Traffic-Pattern Evaluation Example 20

Centralized Cisco Unity Connection System Example 21

Cisco Unity Connection Networking 21

Cisco Unity Connection Links 23

Digital Networking with Active-Active Pairs 24

Voice Profile for Internet Mail 24

HTTPS Networking 25

Cisco MediaSense Overview 27

Cisco MediaSense Five-Server Deployment 28

Cisco MediaSense Virtualization and Platform Overlays 30

Video Compatibility Matrix and Network Topology 31

Video Network Topology 31

Design Guidelines for Video Greetings 32

Video Greetings Operation 32

Call Flows 33

Leaving or Retrieving a Message 33

Additional Call-Flow Options 34

Voice-Messaging Call Flows in SRST and AAR Mode 35

SRST and Cisco Unity Connection 35

AAR and Cisco Unity Connection 36

Summary 37

Review Questions 37

Chapter 2 Integrating Cisco Unity Connection with Cisco Unified Communications Manager 39

Cisco Unity Connection Administration 40

Cisco Unified RTMT 40

Cisco Prime Licensing for Voice Messaging 41

Add Cisco Unity Connection in Cisco PLM 42

Cisco Unity Connection Integration Options 43

Cisco Unity Connection SCCP Integration 44

Cisco Unity Connection SIP Integration 45

Cisco Unity Connection Integration Troubleshooting Tools 46

On-Net and Off-Net Calls 47

Call Forward Options 48

Cisco Unity Connection Call Routing 49

Port Monitor 50

Default Call-Routing Behavior 51

Direct Call Routing 52

Forwarded Call Routing 53

Integration Considerations 54

Summary 55

Review Questions 55

Chapter 3 Configuring Cisco Unity Connection Users, Templates, and Class of Service 57

Cisco Unity Connection Class of Service 58

User Access to Features 59

Cisco Unity Connection User Templates 59

User Template Example 60

User-Creation Options 61

Cisco Unity Connection User 62

Password Settings and Roles 63

User Transfer Rules 64

Greetings 65

TUI Experience 66

Alternate Extensions 66

Voice Mailbox 67

Mailbox Stores and Membership 68

Message Aging Policy and Mailbox Quotas 68

Private Distribution Lists 69

Notification Devices 70

Summary 71

Review Questions 71

Chapter 4 Configuring the Cisco Unity Connection System 73

Cisco Unity Connection System Settings Overview 74

General Settings Versus User Settings 75

General Configuration 76

Time Zone Usage 77

Cisco Unity Connection Distribution Lists 79

Cisco Unity Connection Authentication 80

Check for Trivial Passwords 82

Roles 82

Cisco Unity Connection Restriction Tables 83

Cisco Unity Connection LDAP Integration 84

Import of Users from LDAP Server 84

Imported User 86

Phone Number Conversion 87

Search Base 88

LDAP Filter 89

Import of Users from CUCM 91

Imported CUCM User 91

Summary 92

Review Questions 93

Chapter 5 Implementing Cisco Unity Connection Dial Plan and Call Management 95

Cisco Unity Connection Dial Plan Components 96

Comparing Dial Plans 96

Dial Plan Example 97

Cisco Unity Connection Call Handler Types 98

Cisco Unity Connection Call Handler Comparison 99

Call Handler Reachability 99

Auto-Attendant Example 100

Call Handler Templates 101

Call Handler Template Options 102

Caller Input 104

Default Call Handler Flow 105

Greeting Analysis 106

Caller Input Analysis 106

Operator Call Handler 108

Operator Not Available 108

Goodbye Call Handler 109

Directory Handler 109

Interview Handler 111