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Looking for efficiency gains in your business? If you're a business analyst, this practical guide will show you how to design effective business process management (BPM) applications. Every business uses business processes-these everyday tasks help you gain and retain customers, stay profitable, and keep your operations infrastructure functioning.

BPM specialists Christine McKinty and Antoine Mottier show you step-by-step how to turn a simple business procedure into an automated, process-based application. Using hands-on examples, you'll quickly learn how to create an online process that's easy to use. Each chapter builds on earlier material.

You don't have to have any programming experience to design business processes-and if you have skills in designing workflows and understanding human interactions with processes, you already have a headstart.

Through the course of this book, you will:

Build a prototype of an application page
Create the most frequent use flow in a process, and define the data model
Generate real process forms and produce the first version of the application
Connect your application to external information systems, and then build and test the complete application



Chapter 1Recognizing Your Business Processes
What Is a Business Process?
Examples of Process-Based Applications
Business Process Management
Business Process Model and Notation
Process Automation
Process Efficiency
Summary
Chapter 2Preparing Your System
Example Application: Vacation Management
Downloads
Installing Bonita BPM Community Edition
Starting Bonita BPM Studio
Summary
Chapter 3Getting Started
Create the Application Prototype
Create Your First Process Diagram
Summary
Chapter 4Managing Starts and Stops
User Experience Description
Component Definitions
Updating the Process Diagram
Summary
Chapter 5Assigning Tasks
Actors
Filtering
Example
Updating the Process Diagram
Assigning Actors and Filters
Summary
Chapter 6Using Data
Data Use Patterns
Defining the Business Data Model
Define Variables
Specify Information Needed by a Process
Setting Initial Values for Variables
Updating VacationAvailable
Organization Data
Summary
Chapter 7Creating Process Forms
Vacation Request Form
Manager Review Form
Summary
Chapter 8Managing Decisions
Gateway Types
Best Practice
Update the Diagram
Summary
Chapter 9Planning for Escalations and Exceptions
Escalations
Exceptions
Summary
Chapter 10Building the Application
Deploy and Run Processes
Update the Vacation Statement
Create the Application
Test the Application
Summary
Chapter 11Managing Interruptions
Modify a Request
Cancel a Request
Testing Modify and Cancel
Summary
Chapter 12Connecting to Other Systems
Email Connectors
Calendar Connectors
Summary
Chapter 13Finishing the Application
Updating Process Forms
Update the Application
Deploy the Processes
Test the Application
Summary
Chapter 14Deploying the Application
Testing
Setting Up the Environment
Future Enhancements
Next Steps