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Public Management and Governance examines the factors which make government critically important and the barriers which often stop it being effective. It questions what it means to have effective policies, efficient management and good quality public services, and it explores how the process of governing could be improved. Key themes include:

the challenges and pressures facing governments around the world;
the changing role of the public sector in a 'mixed economy' of provision;
governance issues such as ethics, equalities, transparency and citizen engagement.
This revised and updated third edition includes eight new chapters which provide in-depth coverage of key new aspects of public management and governance. It also features a wide selection of international case studies and illuminating examples of how public policy, management and governance can be improved - and what happens when they fail. Each chapter is supplemented with discussion questions, group and individual exercises, case studies and recommendations on further reading.

Public Management and Governance is one of the leading student textbooks in its field, featuring contributions from top international authors and covering a wide range of key topics in depth. It is an essential resource for all students on undergraduate and postgraduate courses in public management, public administration, government and public policy.



Table of Contents
Part I: From Public Management to Governance 1. Understanding Public Management and Governance (Tony Bovaird and Elke Löffler) 2. The Changing Context of Public Policy (Tony Bovaird and Elke Löffler) 3. The Changing Shape of the Public Sector (Peter M. Jackson) 4. Public Management Reforms Across OECD Countries (Nick Manning) Part II: Public Management 5. Strategic Management in the Public Sector (Tony Bovaird) 6. Marketing in Public Sector Organizations (Tony Bovaird) 7. Contracting for Public Services (Andrew Erridge and Carsten Greve) 8. Financial Management in Public Sector Organizations (Yunxiao Xu and James L. Chan) 9. Managing Human Resources in the Public Sector (Elke Löffler and Catherine Staite) 10. Digital Technology, Information Policy and Social Media in Public Services (Christine Bellamy and Dominic Campbell) 11. Performance Measurement and Management in Public Sector Organizations (Geert Bouckaert and Wouter Van Dooren) 12. Quality Management in Public Sector Organizations (Tony Bovaird and Elke Löffler) 13. Process Management in Public Sector Organizations (Kuno Schedler and Utz Helmuth) 14. Public Services Inspection (James Downe and Steve Martin) Part III: Public Governance 15. Public Governance in a Network Society (Elke Löffler) 16. Democratic Governance: The role of politics and politicians (Abena Dadze-Arthur and Chris Skelcher) 17. Partnership Working Across Public and Private Sectors (Tony Bovaird and Erik Hans Klijn) 18. Decentralized Management: Agencies and 'arm's-length' bodies (Christopher Pollitt) 19. Managing Networks and Complex Adaptive Systems (Christopher Koliba and Joop Koppenjan) 20. Public Leadership (Mike Broussine and Richard F. Callahan) 21. The PerformanceStat Leadership Strategy (Robert D. Behn) 22. Citizen Engagement (Elke Löffler and Steve Martin) 23. Co-Production of Public Services and Outcomes (Elke Löffler) 24. Transparency in Government (Alasdair Roberts) 25. Changing Equalities: Politics, policies and practice (Janet Newman and Rachel Ashworth) 26. Ethics and Standards of Conduct (Howard Davis and Suzanne J. Piotrowski) 27. Evidence-Based Policy and Practice (Annette Boaz and Sandra Nutley) Part IV: . And Finally 28. Public Management and Governance: The future? (Tony Bovaird and Elke Löffler)