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As executives build and nurture their organization's strategic agility in today's turbulent, uncertain business environment, the ability to lead strategic change has become more critical than ever. The Strategic Project Leader: Mastering Service-Based Project Leadership, Second Edition will help project managers lead with confidence in temporary, ambiguous team structures that execute risk-laden work in an increasingly agile project environment.

Like the first edition, this edition encourages readers to take ownership of their leadership agenda and become disciplined in the processes of building a framework of leadership skills. Readers are introduced to a new role: the service-based project leader. This role serves the entire project organization by creating a meaningful experience for team members, customers, and critical stakeholders.

The book provides practical guidance to help you move from project manager to service-based project leader. Detailing a framework for developing and refining leadership skills, it explains how to build a leadership competency pyramid and then execute a self-directed plan for building leadership competencies. The leadership competency pyramid includes an intuitive model that will be helpful to project managers at any level.

The book elaborates on the components of each layer of the pyramid and how each layer relates to the others. A chapter is dedicated to each layer of the pyramid, with supporting evidence for the necessity of each of these layers, as well as practical advice on how to build and practice these component layers.



THE NEW PROJECT LEADER

Leadership in Project Management: A Defining Moment

Introduction

My Story

Are We Better Off?

Two Types of Project Managers

Understanding Leadership

Carol's Story

Effective Leadership

Challenges for Practitioners

´I Don't Have the Authority´

´I Don't Have the Ability´

´The Organizational Culture Must Change First´

Another Defining Moment

Summary

Endnotes

The Rise of the Service-Based Project Leader

Introduction

Importance of Transformation

Separating from the Pack

Efficiency

Customization

Foresight

Connectedness

Filling the Role of Service-Based Project Leader

The Younger Generation of Workers

The Volunteer's Story

Summary

Endnotes

Project Management as a Service: What You Need to Know

Introduction

Growing Expectations

Project Management as a Service

When Professional Services become Commodities

The Optometrist's Story

Information Technology Case Study

What versus How Work Gets Done

Unbundling of Project Management

New Managerial Work

Information Overload

New Work, Old Model

Summary

Endnotes

Project Management Certifications: The Leadership Angle

Introduction

Value of Certifications

Project Management Certifications

Australian Institute of Project Management

International Project Management Association

Project Management Institute

Problems with Certification

Jacque's Story

Summary

Endnotes

Professionalism and the Leadership Void

Introduction

Obstacles to Professionalism

The Leadership Void

Performance and Expectations Gap

Contributors to the Leadership Void

Organizations

Practitioners

Trainers

Where Do We Go from Here?

Summary

Endnotes

The Case for the Service-Based Project Leader

Introduction

Customer Focus

Increasing Portfolio Management Return on Investment

Increasing Project Management Maturity

Academia in Project Management

Ethics in Project Leadership

Summary

Endnotes

Discovering the New Project Leader in You

Introduction

A Commitment Story

Committing to Personal Change

Unfulfilled Needs + Natural Abilities = Initiation of Personal Change

Ownership: Whose Career Is It, Anyway?

Life Choices

Decisions

Truth

Personal Confidence

Group Confidence

Psychological Barriers

Summary

Endnotes

Finding Meaning in Creating, Rather than Problem Solving

Introduction

Structure for Creating

Personal Visioning

Group Visioning

Initiative Visioning

The Creativity in all of us

Creativity in Project Management

Exploiting the Creative Process in Project Management

Summary

Endnotes

Finding the Energy to Make the Commitment

Introduction

Barriers to Commitment

Fear of Change

Stress

Impact of Stress on the Heart and Mind

Durable Energy

Elements of Commitment

Alignment

Direction

Authenticity

Rare Opportunity

Summary

Endnotes

THE SERVICE-BASED PROJECT LEADER'S COMPETENCY PYRAMID

Competence: The Foundation of Leadership

Introduction

Competence

Background on Project Management Competencies

Project Manager Competency Development Framework Overview

IPMA ICB Standard

Lack of Focus on Behavioral Leadership

Summary

Endnotes

Customers' Perception of Your Project: Stakeholder Management

Introduction

Paying Customer's View

Strategic Project Characteristics

Uniqueness

Risk

Temporary in Nature

Expanded Playing Field

Decision Making

Distance and Diversity

What Customers Really Want

Losing Control

Summary

Endnotes

Project Leader's Competency Framework: Service-Based Project Leader's Competency Pyramid

Introduction

Overview of Service-Based Project Leader's

Competency Pyramid

Knowledge, Skill, and Experience

Subject Matter Expertise

Trust-Based Relationships

Consultative Leadership

Courage

Balancing the Pyramid's Layers

Summary

Endnotes

Building Your Base-Knowledge, Skills, Experience

Introduction

Building Project and Program Management Knowledge

A Certification Story

Building Project Management Skills

Real Needs

How to Create a Need Statement

Crafting the Project Mission Statement

Leading with Work Breakdown Structures

A WBS Story

Stakeholder Management with Simple Project Network Diagrams

Risk

Building Project Management Experience

Summary

Endnotes

Building Subject Matter Expertise

Introduction

Why Leaders Need Subject Matter Expertise

Mastering the Acquisition of Subject Matter Expertise

Follow the Money: Revenue and Cost

Business Process Mapping

Research and Networking

Summary

Endnotes

Trust-Based Relationships

Introduction

Compatibility

Building Trust on Projects

Building Blocks of Trust for Project Leaders

Value Proposition

Credibility

Reliability

Tips for Creating Credibility and Reliability with Customers

Intimacy

Tips for Building Intimacy on Projects

Low Self-Orientation

Listening and Disengaging

Tips for Low Self-Orientation

Customer and Project Team Trust-Based Relationships

Summary

Endnotes

Consultative Leadership: Becoming a Service-Based Project Leader

Introduction

Advisory Nature

Serving versus Coaching

Power

Need for Ad